Acceptable use policy

This Acceptable Use Policy applies to all products and services provided by Vitruhome, including:

• Vitru'home Analyse (automated site analysis for environmental certification);
• Vitru'home IA (chat, vision, compliance analyses);
• All associated interfaces and APIs.

It applies to all users, whether natural persons, organisations or companies, and to any content generated through our services.

Three principles guide the design and use of our services:

• Neutrality: our tools are designed to be neutral and to provide factual information.
• Accountability: we give users the means to control how they use our services, while minimising the risk of misuse.
• Transparency: we document our models, our processing and our policies publicly (see the AI Charter).

Use of the Vitru'home services for the following purposes is strictly prohibited:

• Illegal activities: any activity contravening the laws applicable in France, in the European Union or in the user's jurisdiction.
• Child sexual abuse material (CSAM): zero tolerance. Any attempt to generate, upload or share such content results in the immediate termination of the account and a report to PHAROS (France), to the NCMEC (United States) or to any equivalent body in the country concerned.
• Non-consensual intimate imagery: an absolute prohibition on generating or distributing intimate images without the explicit consent of the persons concerned.
• Hate, discrimination and harassment: content targeting people on the grounds of their origin, gender, religion, sexual orientation, disability or any other protected characteristic, as well as historical revisionism and harassment.
• Violence and threats: promotion or glorification of violence, physical threats, terrorism.
• Self-harm: content encouraging self-harm or suicide.
• Fraud, impersonation and disinformation: phishing, scams, identity theft, deliberate dissemination of false information about health, science or events of public interest.
• Privacy violations: use of another person's likeness, voice or personal data without consent.
• Unqualified professional advice: use of our services to provide legal, medical or financial advice without the required qualification.
• Security breaches: creation of malware, exploitation of vulnerabilities, circumvention of the safety filters of our AI systems.
• Technical abuse: mass scraping of the APIs, circumvention of rate limits, unauthorised resale of the generated analyses.

In the event of a breach of this Acceptable Use Policy, Vitru'home applies a response proportionate to the seriousness of the facts.

Serious breaches (immediate termination without notice). For breaches that constitute or are likely to constitute a criminal offence (in particular child sexual abuse material (CSAM), non‑consensual intimate images, proven fraud, attacks undermining the security of the platform or of its users), Vitru'home immediately suspends the account without notice and reports the matter to the competent authorities (PHAROS in France, NCMEC in the United States or any equivalent body in the country concerned). In such cases, no refund is due, in accordance with the terms and conditions.

Other breaches (notice and right to be heard). For any other breach, Vitru'home sends the user a written notification to the registered email address, specifying the nature of the breach. The user has a period of seven (7) days to submit their observations or to remedy the situation by writing to team@vitruhome.com. At the end of this period, Vitru'home may suspend or terminate the account. Where applicable, sums already paid are refunded pro rata to the services not used.